Hastie Services Pty Ltd (trading as Spectrum Fire & Security)
ABN 44 096 628 125
Propriety Limited Company
All of Spectrum Fire's businesses have long operating histories dating back as far as 1979. Click here for more information on our history.
Please contact us for this information.
Spectrum Fire is a wholly Australian owned and operated company and we support and use products supplied by Australian companies. Some of these may originate from overseas countries.
Spectrum Fire operates a fully integrated Service Management system which simplifies our ability to provide a superior service with a functionality set that orchestrates the entire service management process from start to finish. It allows for the creation of contracts, directs maintenance and tracks service history.
Spectrum Fire has chosen the PRONTO-Xi Service Management system which integrates seamlessly with all the other functions of the Enterprise Management system to enable flow through of information for effective purchasing, ordering, payroll and invoicing. It provides the functionality needed to manage service contracts and the effective logging and processing of service calls.
PRONTO-Xi allows for contracts to be set up for particular serialised and/or non-serialised items. The contract details define the units covered, the duration and terms of the contract. Contracts may be set up to cover such areas as Warranty obligations, Preventative Maintenance and other user definable contract types.
The contract is composed of the list of service units covered. These are the pieces of equipment that are under contract to service. The system itemises the equipment, the routines covered and the history of tests completed whilst under our management. This provides a detailed history of the sites, equipment and routine maintenance history.
Our PRONTO-Xi system’s sophisticated service call management facilities allow multi-level call monitoring against contractual obligations. For example, service calls are summarised at a service centre level, separated into status.
Site verification, account verification and authorised caller identity are all available on the system. The operator has visibility of all technicians, their location, the call backlog and their expected duration.
Once a call is logged into the system, it remains active until the call is complete and relevant details regarding the fault, the repair and repairer details are entered and the call closed out. All these details provide a detailed history of the equipment, faults and repair history.
We are currently developing web enabled customer access. This facility will allow customers, via a unique log-in and password, to view their equipment, its history, service status and other defined parameters. This feature will be available soon.
We are currently developing a hand-held service mobility solution. This solution will allow for routine maintenance details to be captured live and service records be kept up to date daily. This includes breakdowns and repairs as well as service and testing routines.
Our system provides reporting facilities for:
We also have the capacity to tailor reports to client needs and work with our client’s to ensure they have periodic reporting that provides the level of detail they require.